Follow up

During and after the repayment of the loan we survey our borrowers so as to know about the impact of the loan. This information also evaluates whether during the repayment period an adjustment of its installment is convenient or not. This is important to make sure that paying the installments is not too heavy a burden for the borrower. 

In the specific case of productive credits, it is evaluated if the enterprise grew or if it had any significant improvement. The information is obtained based on a form that the borrower agrees to complete, which describes the current situation of the enterprise and his home in general.

Monitoring is important to ensure a good use of credit and ensure compliance along the repayment schedule. It is essential to have early alerts so as to avoid future defaults. In this way, we can modify certain terms of the credit so that the default can be avoided and the client can keep on repaying safely.